Deco X60 lost internet and can’t get IP again

So, your Deco X60 lost internet and now it just won’t connect again. You’ve restarted it, unplugged it, and maybe even cursed at it a little. Still, nothing. No internet. And it keeps saying it can’t get an IP address.

You’re not alone, this happens more than you’d think. The good news? You can easily solve this issue. In this post, you will learn with step by step. Simple, clear, and real-world stuff you can do. Just get your internet back with following set of instructions:

Step 1: Start With the Modem

Before blaming the Deco, check your modem. Is the internet light on? Is it solid or blinking? A lot of the time, the Deco X60 can’t get an IP because the modem isn’t passing it one.

Here’s what to do:

• Unplug both your modem and your Deco X60.
• Here wait for few minutes.
• Attach the modem to the power and wait for its booting . Wait until all the lights look normal.
• Then plug the Deco X60 back in.

This order matters. Some modems lock onto the first device they talk to. If the Deco boots before the modem is ready, it might not get an IP.

Step 2: Check the Deco App

Once things are powered back up, open the Deco app on your phone. If you’ve never logged in before, now’s a good time to set up your Deco login. It lets you control and monitor your whole mesh network.

After logging in, look at the status of the main Deco unit. If it says “Can’t get IP,” that means your modem isn’t giving the Deco the info it needs to connect to the internet.

Inside the app:

• Tap on the main Deco.
• Tap Advanced or Internet Settings (it may vary).
• Look at the WAN IP. If it says “0.0.0.0” or is just blank, you have no IP.

Step 3: Switch to Access Point Mode

Some ISPs don’t play nice with routers that try to do too much. If your Deco is trying to act as the main router and the modem already has one built-in, you might run into conflicts. Step to switch:

• Get and open the Deco mobile app.
• Navigate to More and click on Advanced
• Here select the Operating Mode options.
• Switch from Router mode to Access Point mode.

This tells the Deco to stop trying to be the boss and just extend the existing network. If the problem goes away in AP mode that means your modem-router combo didn’t like another router on the line.

Step 4: Clone Your MAC Address

Still no IP? Let’s try one more trick. Some internet providers use the MAC address of the first device that connected. If you plug something else in, like the Deco, it might not be allowed to get online.

You can fix that by cloning the MAC address from a working device.

• Connect your laptop directly to the modem.
• Go online and note down your laptop’s MAC address.
• Then connect your Deco back to the modem.
• In the Deco app, go to Advanced Settings > MAC Clone (this option might be hidden depending on the version).
• Enter your laptop’s MAC address.

This makes the Deco look like your laptop to your internet provider. It often tricks the system into giving it an IP again.

Step 5: Try a Static IP (Only If You Know It)

This one’s for the rare cases where your ISP gave you a static IP. If you know what your IP, gateway, and DNS settings are, you can enter them manually.

In the Deco app:

• Tap the main Deco.
• Tap Internet Settings.
• Change the connection type to Static IP.
• Enter the IP, Subnet Mask, Gateway, and DNS servers.

But only do this if you’re sure of the numbers. If you don’t know them, leave it alone.

Step 6: Reset Everything (Last Resort)

If you’ve tried everything and your Deco X60 still can’t get internet, it might be time to start over.

Here’s how:

• Hold down the reset button on the bottom of the Deco until the LED blinks yellow.
• Delete the Deco from your app.
• Go through the setup process again.

Make sure you do this with only one Deco unit connected at first. Once the main one gets internet, the others will follow.

Final Tips

Always connect the Deco to the modem, not to a router port or switch during setup.

If your ISP requires PPPoE login, you’ll need to enter that in the Internet Settings inside the Deco app.

Keep your firmware updated. Some old Deco X60 units had bugs related to IP address assignment. Check for updates in the app.

Conclusion

When your Deco X60 loses internet and can’t get an IP, it’s frustrating—but usually fixable. Start with the basics: reboot your modem and Deco in the right order. Use the Deco login to check what’s really happening behind the scenes. Try switching to access point mode, clone your MAC address, or reset if nothing else works.

FAQs

Q1. Can I use the Deco X60 with another router?

Q2. What does “Access Point mode” do?

Q3. How do I log into my Deco system?